2. About cookies
2.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a
page from the server.
2.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a ession
cookie, on the other hand, will expire at the end of the user session, when the
web browser is closed.
2.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
2.4 Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
3. Our cookies
3.1 We use both session and persistent cookies on our website.
3.2 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
(a) we use google analytics, clicky and hotjar to recognise a computer when a user visits our website ,track users as they navigate the website, enable the use of a shopping cart on the website, improve the website`s usability ,prevent fraud and improve the security of the website, validate authenticated users sessions, facilitate the use of our website search engine.
4. Analytics cookies
4.1 We use Google Analytics to analyse the use of our website.
4.2 Our analytics service provider generates statistical and other information about website use by means of cookies.
4.3 The analytics cookies used by our website have the following names: _ga, _gat, __utma, __utmt, __utmb, __utmc, __utmz and __utmv.
4.4 The information generated relating to our website is used to create reports about the use of our website.
5. Third party cookies
5.1 Our website also uses third party cookies.
5.3 Details of the Clicky third party cookies used by our website are set out below:
(a) We collect information about you through your use of our Service and/or from the websites and services provided by our Customers.When you create an account, you provide us with a username, password, real name, and email address, as well as one or more websites that you own and want to monitor with the Service. If you make a purchase, you provide us with your billing information such as card number and address. This information is used for the purposes of having and maintaining your account. Your email is only used for important account notifications, such as a failed payment or a subscription about to expire.
(b) End Users
We collect information from End Users under the instruction of our Customers, under which circumstance we have no direct relationship with the (c )End Users.
The following information is sent to our servers by default when an End User visits a Customer’s website.
URL & Title of pages viewed
URL & Title of any links that are clicked on pages viewed
x/y coordinates of mouse events
Unique ID tracking cookie (“UID”)
The GDPR considers this to be Personal Data, even though it is randomly generated and does not identify who you are or reveal anything else about you.
Its sole purpose is to more accurately track unique visitors.
IP address (“IP”)
IPs are anonymized before processing, but our Customers have the option to disable this, in which case they are considered Personal Data.
This feature can be used by a site to attach additional data to a visitor, potentially including Personal Data such as a name or email address, but it is against our Terms to log Personal Data using this feature without disclosure or (depending on “legitimate interest”) consent. This feature requires a small amount of configuration and coding by Customers, so only a small percentage of Customers use it.
6. Blocking cookies
6.1 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
(b) in Firefox (version 47) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
(c) in Chrome (version 52), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
6.2 Blocking all cookies will have a negative impact upon the usability of many
6.3 If you block cookies, you will not be able to use all the features on our
7. Deleting cookies
7.1 You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);
(b) in Firefox (version 47), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
(c) in Chrome (version 52), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.
7.2 Deleting cookies will have a negative impact on the usability of many websites.
8. Cookie preferences
9. Our details
9.1 This website is owned and operated by [name].
9.2 We are registered in England and Wales under registration number 07873132, and our registered office is at: 4 Manor Buildings
New Street, North Perrott, Somerset, TA18 7ST, United Kingdom.
9.3 Our principal place of business is at 4 Manor Buildings, New Street, North Perrott, Somerset, TA18 7ST, United Kingdom.
9.4 You can contact us:
(a) by post, using the postal address;
(b) using our website contact form;
(c) by telephone 0146077172 ; or
(d) by email, using email@example.com.
Per Article 6 of the GDPR, processing of UID and IP Personal Data is lawful and does not require your direct consent because it is “necessary for the purposes of the legitimate interests” of websites using the service. These legitimate interests include but are not limited to:
Assembling statistics regarding the use of a website. (Accurately counting unique visitors is a vital statistic for any website).
Preventing fraud and abuse, and maintaining information security. (Full IP addresses are necessary for this type of usage). Recital 47 of the GDPR states: “The processing of Personal Data strictly necessary for the purposes of preventing fraud also constitutes a legitimate interest”.
As End Users of our service, the types of information listed above are also collected about our Customers when they are using our Service. The Personal Data that we log is as follows:
Your UID and IP address, per the legitimate interests above.
Your account username, per the legitimate interests above, as well as to help with customer service needs.
This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.
We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.
We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.