Ordering, Shipping and Returns
How do I place an order?
You can take advantage of our Visualization Service to help transform your concepts into visuals. This means that you can see your project before it even starts. Alternatively, if you are certain about your design, simply email your photo for us to scan and your design specifications and requirements to: email@example.com with your contact details and we’ll be promptly in touch! For more details on what type of photo to send read on.
How long does it take to get my order?
Most orders ship in about 14 days, however please allow up to 28 days for your order to arrive. Orders are shipped through DPD, or UPS. If you prefer a different method, just let us know, and we will be happy to oblige.
Do you ship to international locations?
Yes. We ship unique and bespoke tiles all over the country and to international destinations.
What if I don’t see exactly what I want on the website?
We believe uniqueness and originality are important concepts in your custom tiles creation. If you don’t see what you’re looking for, just email us at: firstname.lastname@example.org and let us know what design you’re looking for on your unique tiles.
For example: a Favourite View, Inspiring Photos of Kids, Favourite Art Style, Grandchildren Drawing and Painting, Special Memorials…. anything you can imagine we can create!
Can my photo be enlarged and made into various sized wall murals composed of many tiles?
Yes! We can enlarge your photo or art and make into a variety of sizes and shapes. We can even help you figure out what sizes would look best in your space if needed. We can accept all major file types to print on tiles including: TIFF, RAW, JPG, JPEG, PNG, GIF, PSD and BMP.
Can I get a sample tile prior to ordering a mural?
Yes. We want to make sure you know exactly what you are getting when you order. By sending a sample tile, you will see the actual colours of the image on the tile type that you ordered. The sample tile makes sure there are no surprises!
Can I have multiple images or photos on one mural?
Yes, anything you can imagine we can make. For instance, we can make one scene with a dozen different photographs; however, some extra graphic charges will apply, depending on how much time it takes to create your desired design.
Does this process destroy or damage my photo in any way?
Not at all! All we do with the photo you provide is scan it. If you already have a high resolution picture on your computer, we will be happy to use that too. Photos on CD/DVD can also be used.
What is your return policy?
If your tiles are damaged during shipping, email us at email@example.com within 5 – 10 business days and we will ship you a new one at our expense. You must keep the damaged tiles or stones and packaging so that it can be inspected by the shipping company.
How do you accept payment?
We will send you an invoice via email and accept payment by bank transfer.
What are shipping costs?
Shipping costs are determined by the weight, quantity and destination of product.
What if I have other questions?
To ask the questions you want about ordering, shipping and returns and get the answers you need, contact our friendly and knowledgeable customer service team on (0044) 01460 77172 (9:30am – 4:30pm, 5 days a week) or email us on firstname.lastname@example.org for a quick and helpful response.